Un-fucking-believable

A little while sgo, a guy called from TWC to ask if anyone feom TWC has ever reached out to me.  "No," I said.  So he apologizes for that and said he's a representative of TWC who will stay on my case until it's  resolved permanently.  He gave me his number to call if I needed to.  It has a Madison area code.  He kept repeating that he will stay with the case until it's resolved.  I told him I had a tech coming out tomorrow.  "Good," he said.  "I'll have him report directly to me.  Whatever the problem is, we're going to fix it.  I promise you that."

I thanked and thanked him.

You would not believe the war  that I"ve been having with Spectrum/TWC.  First off,  I don't exist when either system is checked for me.  Then why do I have to pay?  Or can I pay with non-evistent money?

I don't want to read too much into this.  I've been raped and lied to by TWC so many times before.

We'll see, we'll see.

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A technician arrived this morning and started performing all sorts of tests.  Pretty soon his supervisor showed up.  The technician then gave a long laundry list of everything that is wrong with my computer (and tablet) and said most of it couldn't be corrected, but he would try.  That's when I stopped them and threw them out. The service guy kept saying it was impossible for Windows XP to receive 70 Mbps.  I told him I received it for months, Until Spectrum took over.  They set up all the reasons they're gonna fail and then they want to go at it.  Not on my computer.  Would you let a mechanic work on your car if he first gave you a long list of why he's going to fail?  I don't know what I'm going to do at this point.

Btw, there's 2 Spectrums out there. There's the one that merged with Charter and TWC, and there's the one that stands alone.  Go to Spectrum.com.  Call one of the numbers and ask a question about your account.  You'll be told that they don't have your account and you should call the old Time Warner Cable number.  When you call them, they insist that they're Spectrum.

Would you let a guy work on your car if he couldn't even find it?  What horseshit.

Interestingly, my download speed has been in the 70's since they left.

     *          *          *          *           *

I called TWC this afternoon because I've been having trouble with my email.  The guy fixed it almost instantly.  I told him about my troubles with Spectrum.  He said, "Did they tell you your operating system is too old?"  "Yeah," I said.  He said he has XP running on a computer at home at it's doing just fine.  More smoke and mirrors from the elite.  They will do everything but fix the problem.  Offers to maybe fix the problem but more likely to do more damage don't count.