Spectrum says it's offering new price guarantees, faster speeds, quicker response to service disruptions.
Internet service provider Spectrum announced changes Monday including increased minimum speeds and guaranteed pricing for up to three years with bundled services.
The changes also include a pledge to address service disruptions quickly, dispatching a technician the same day if requested by a customer before 5 p.m.
Should a neighborhood experience an outage lasting more than two hours, the company now says it will offer a billing credit for the full day. And within 15 minutes of identifying an outage, Spectrum says, it will notify affected customers and provide an estimated time for restored service.
All current customers of Spectrum Internet and Spectrum Internet Ultra will have their speeds automatically increased for free to 400 and 600 Mbps respectively, according to the company.
Spectrum also said it will offer 500 Mbps service for as low as $30 a month when bundled with two lines of mobile phone or video services.
The changes are going into effect this week, according to the company.
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